Refund Policy

Refund policy

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. But you need to get approval from Muscle Factory SC please email sales@musclefactorysc.com .

To be eligible for a return, your item must be in the same condition that you received it, unopened or unworn or unused, with tags or stickers, and in its original packaging. You’ll also need the receipt or proof of purchase.  All Refunds are subject to a 15% restocking fee.

To start a return, you can contact us at sales@musclefactorysc.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Opening the lid and breaking the seal is not considered damaged its considered use. If the seal is broken your refund is 100% void.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

**IF YOU DO NOT PUT THE CORRECT ADDRESS – OR YOU SIMPLY FORGET THE APT OR SUITE NUMBER AND YOUR ITEM IS RETURNED TO US FOR WHATEVER REASON YOU ARE NOT SUBJECT TO A FULL REFUND. YOU ARE SUBJECT TO A REFUND MINUS SHIPPING AND 15% RESTOCKING FEE. IF YOU WOULD LIKE YOUR ITEM SHIPPED BACK TO YOU – YOU WILL NEED TO PROVIDE VALID ADDRESS AND PAY A SEPARATE INVOICE FOR RESHIPPING.