Shipping policy

**IF YOU DO NOT PUT THE CORRECT ADDRESS – OR YOU SIMPLY FORGET THE APT OR SUITE NUMBER AND YOUR ITEM IS RETURNED TO US FOR WHATEVER REASON YOU ARE NOT SUBJECT TO A FULL REFUND. YOU ARE SUBJECT TO A REFUND MINUS SHIPPING AND 15% RESTOCKING FEE. IF YOU WOULD LIKE YOUR ITEM SHIPPED BACK TO YOU – YOU WILL NEED TO PROVIDE VALID ADDRESS AND PAY A SEPARATE INVOICE FOR RESHIPPING.

SECTION 1 - SHIPPING

Customer service is our priority. As a result, our shipping policy is tailored by region in order to deliver all customers the best service possible. For all details regarding shipping, please see below.

We ship Monday through Friday via USPS, UPS and FedEX. We currently offer multiple services from these two carriers to best suit our customers’ needs.

Tracking numbers are automatically attached to each order and delivered by email once your order has been fulfilled. If you did not receive a tracking order, please email sales@musclefactorysc.com

All returns and refunds are subject to 15% re-stocking fee.

a. International Customers

We offer competitive rates for shipping via USPS, UPS and FedEx International to our international customers.

Please understand that while we offer the best and most competitive shipping options possible, we are unable to foresee, and are not responsible for, customs delays, customs fees or any other delays at the destination country. It is the customer’s responsibility to review and be familiar with shipping and import regulations for this jurisdiction. Customs fees are the sole responsibility of the purchaser.

SECTION 2 - RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the original packaging and you must have proof of purchase. We do not refund items that have been consumed in full.

a. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

b. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at musclefactorysc@gmail.com.

c. Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

d. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at musclefactorysc@gmail.com

e. Return Shipping

To return your product, you should email: musclefactorysc@gmail.com to get the closest mail delivery point to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

**We are not responsible for any customs clearance and such. Please check with you local countries importing rules whether or not a certain product or ingredient is allowed. No refund will be granted for anyone who has customs issues.